Main Role Requirements
Maintaining contact with customers during the day, keeping them up to date with excepted arrival times.
Engaging the customer in their home, keeping them informed and updated while repairing, installing or integrating their product.
Maintaining contact with the customer service team in the office, ensuring daily developments are recorded via a smart phone.
Communicating with the Managing Director any concerns and health and safety issues.
Maintaining duty of care for customer and company property.
Seeking guidance from the customer service team for issues that directly impact on cost, customer service, or Company policy.
Manage and maintain company property and/or product spares in-line with company best practice.
Plan routes to ensure customer service and cost effectiveness
Full, clean UK driving licence
Experience in a customer service environment
Knowledge and awareness of Electrical or Electronic servicing
Experience in White Goods electrical fault finding, testing and repair
Ability to work on your own and within a small team
Customer service skills
Ability to recognise basic health and safety issues and act accordingly
Physically fit to handle products correctly and safely
High level of customer service skills with the ability to act as an advocate for the Company
City & Guilds qualification or equivalent
Gas Safe Registered
In return the company provides an attractive salary, fully equipped van and smart phone. You will be required to travel to customer’s homes from home and/or the Company premises.
Annual salary: £18000 - £25000
Apply now - Send your CV via email to email@example.com