01482 866660

service@hubys.com

Website Terms & Conditions

The Terms and Conditions listed below are for chargeable work direct to a member of the public or landlord.

Working Hours

We will carry out work during our normal working hours 8.00 am to 6.00 pm Monday to Friday unless by prior agreement we say otherwise.

We will agree with you the work we will carry out, we will then carry it out as soon as is practically possible, subject to the availability of an engineer.

What is included?

  • All labour - we only charge one price and if we have to come back with parts, we don't charge you for any additional time. The price quoted also includes VAT.
  • A complete and thorough test of the appliance along with a safety check
  • Diagnosis of the repair to resolve the fault entered in the "Description of Fault" box on your original quotation form.

What is not included?

  • The cost of any parts (when required)
  • Commercial appliances - call us for details
  • Domestic appliances installed in commercial premises - call us for details
  • Appliances situated on boats.
  • Food loss or spoilage.
  • Appliances which differ from the details used to obtain the quote.
  • Appliances where parts are found to be obsolete.
  • Any consequential losses, howsoever incurred.

Refrigerant Gas

Refrigerant gases and sundry items are not included in the fixed labour fee.

Refrigeration products such as fridges, freezers, air conditioning units, dehumidifiers and certain tumble dryers require refrigerant gas to operate correctly.

If your appliance requires refrigerant system work we can only undertake this work where the gas type is R600a. We do not carry out refrigerant system work on any other gas type.

Please review the rating plate of your product to determine the gas type.

If our engineer visits and finds that your repair falls into any of the above categories we will cancel the repair and arrange to refund you the fixed price fee paid less a call out / administration charge of £45.00.

Your Fixed Price Repair Appointment

On completion of your quotation and acceptance of our terms and conditions you will be charged at the agreed fee immediately.

You will receive an email confirmation of your booked appointment and an invoice. This will contain your booking reference along with the date the engineer has been booked to visit.

Our service engineer will call on the agreed date and carry out the repair to your appliance. If any part(s) are required our office will normally order the part(s) within 1 working day of the call, having sought the required authorisation / payment in advance.

As soon as we have the parts needed for your repair, we will arrange a further appointment with you, to get them fitted as soon as possible.

It is the case that a small number of manufacturers have parts that are not easily sourced and in some cases these have to be obtained from abroad.  This will result in a delay in completing the repair, however, we will endeavor to keep you informed throughout the process.

All repairs will require full and easy access to your appliance (e.g. able to be moved from under a work surface without damaging the surrounding facia or flooring). If your appliance cannot be easily accessed to facilitate the repair we reserve the right to abort the repair. In such instances we will refund you the original fixed price fee paid less a call out / administration charge of £45.00.

Parking that gives reasonable access to your property must be available for the engineer. If the parking is permit controlled, it is your responsibility to arrange for the engineer to park free of charge for the duration of his visit.

Repairs to refrigerators, freezers and coolers may require a test period after completion due to the nature of the work which was been undertaken and should not be restocked until they are fully functional. In some cases due to the nature of the fault the appliance may fail again shortly after undertaking a repair.

Should the repair not have been effective than the product must be inspected by an engineer employed by Huby Domestic Appliances Ltd and any parts that have been used must be recovered prior to any request for a refund. In this eventuality, there will be a charge for consumables used as these are not recoverable, also the labour content will not be subject to a refund.

Parts not supplied by Huby Domestic Appliances

Where a fault is diagnosed by Huby Domestic Appliances and the customer chooses to source their own replacement part(s), we will charge an additional fitting fee of £20+vat (£26). This amount is payable in advance of the return visit. This payment can be made over the phone by contacting Huby Domestic Appliances.

We will not be liable for, nor provide any guarantee whatsoever for such parts supplied by anyone other than Huby Domestic Appliances.

We will not be responsible if the spare part is found to be incorrect.

We will not fit items such as cavities, drums and compressors supplied by anyone other than Huby Domestic Appliances.

We reserve the right to refuse to fit any part sourced other than those supplied through Huby Domestic Appliances.

Changing or Cancelling Your Appointment

You may change or cancel your appointment date at any time up to 16:00 on the day before the original agreed call out date. If you wish to change or cancel your appointment please call our Customer Services Department on 01482 866660. In this case you will receive a full refund.

If you cancel the fixed price repair at any time after 16:00 on the day before the agreed appointment date we will refund you the original fixed price fee paid less a call out / administration charge of £45.00.

If our approved service engineer cannot gain access to the appliance on the agreed appointment date you will be charged a call out / administration fee of £45.00 with the balance of the fee paid refunded to you.

If we or our approved service engineer has to change or cancel your selected appointment date and any alternative date offered is unacceptable to you we will give you a full refund of the fixed price labour fee paid.

If you wish to cancel whilst your repair is in progress, for example, the engineer has visited once but will need to return to complete the repair, we will refund you the original fixed price labour fee paid less a call out / administration charge of £45.00, provided no parts have been fitted. If parts have been fitted, you will not be eligible for a refund and will need to pay for the parts fitted.

If We Cannot Repair Your Appliance

Your right to cancel may be exercised in writing or in another durable medium by contacting us. For ways to contact us please see the online Contact Us page.

In a few instances the required part(s) may not be readily available from our suppliers and may have extended lead times where they require sourcing from abroad.

If after a period of 6 weeks (or other agreed time if specified by us in writing at the point of ordering the parts)) beginning from the first call out, the required part(s) is / are still outstanding and the appliance is inoperable either party has the right to cancel the fixed price repair.

In this instance we will refund you the original fixed price fee paid less a call out / administration charge of £45.00. This can be arranged by calling our Customer Services Department on 01482 866660.

If it is found that your appliance doesn’t contain R600a gas and the engineer is required to work on the gas system, we will be unable to complete the repair. In this instance we will refund you the original fixed price fee paid less a call out / administration charge of £45.00.

We reserve the right to cancel a fixed price repair if on evaluation or during the repair:

  • The parts required for the repair are found to be obsolete.
  • If the service engineer deems the appliance un-repairable or unsafe.

In these instances you will not be entitled to receive a refund of any labour costs.

Guarantee period

The fixed price repair is guaranteed to cover the initial fault for 180 days from the date the repair is completed.

If your appliance fails with the same fault as detailed in your initial repair, we will arrange to send an engineer back at a mutually convenient time at no extra cost. In the event of the fault re-occurring during the guarantee period please call our Customer Services Department on 01482 866660

If we have arranged for an engineer to re-visit but you subsequently wish to cancel you may do so up to 16:00 on the day before the agreed call out date. If you wish to cancel after this time or during the repair, you will be charged a call out / administration fee of £45.00, which will be charged to the original card.

Calls made directly to the engineer to request a re-visit are not covered under this guarantee.

This guarantee does not cover any subsequent unrelated breakdown / fault(s) to the appliance.or parts sourced other than from Huby Domestic Appliances. If you request an engineer re-visit and an alternative fault is found and you wish to continue with the repair, you will be given the option to purchase an additional repair at the original rate.

The guarantee becomes invalid if the appliance is not used in accordance with manufacturer guidelines, moved within the property or to a new address.

Discount Pricing

Hubys offer online discount pricing for advance booked appointments. The calls available at these online offer prices are limited and are on a strictly 'first come, first served' basis. 

Maximum price savings are based on the cost of booking a First Call Appointment. 

Prices quoted on the website are for advance online booking through the website only and have no connection with the prices and time slots offered for telephone bookings.

Other information

We store the contract's contents and will send you details of your order as well as our general terms via email. You can find the terms here at all times.

We aim to repair a wide range of kitchen appliances, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only retain replacement parts for a given period.

If you have a complaint regarding your fixed price repair please email service@Hubys.com quoting your Job Number or address and giving a brief description of your grievance. We will respond within 2 working days.

Write to us at Hubys Customer Services Department, Unit 14 Enterprise Park Beverley East Yorkshire HU17 0JT

Use of the Hubys website

All copyright and other intellectual property rights in any material contained on our web site are owned by Huby Domestic Appliances Ltd..

The web site contains trademarks, including the Hubys name, Huby Man and logo which belongs to Huby Domestic Appliances Ltd. You are allowed to use this web site and the material contained in this web site (including and trade marks) as set out below.

You may:

  • Access any part of the web site
  • Print off one copy of any individual page for your personal use only.

You may not:

  • Copy (by printing off onto paper, storing on disc or in any other way), distribute (including distributed copies), alter or tamper with in any way or otherwise use any material contained in the web site except as specifically permitted above.
  • Copy, distribute or otherwise use any material from the web site for any commercial purpose.
  • Remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site.

For permission to use any of our material, please write to us at Hubys Customer Services Department, Unit 14 Enterprise Park Beverley East Yorkshire HU17 0JT

Links to external web sites

The Hubys web site includes links to external web sites. These links are provided to help you find additional information quickly and easily. Huby Domestic Appliances Ltd accepts no responsibility for the content of these web sites.

General Disclaimer

Huby Domestic Appliances Ltd has done its best to ensure the accuracy of the material contained in this web site but makes no express or implied warranties or representations about any of the content of this web site.

Huby Domestic Appliances Ltd accepts no responsibility for loss or damage which may arise from reliance on information or advice contained in this web site and shall not be liable for any typographical or other errors or emissions within the material contained in this web site.

Amending these Terms & Conditions

We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place a booking.

By placing a booking you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions is available by applying in writing to Hubys Customer Services Department, Unit 14 Enterprise Park Beverley East Yorkshire HU17 0JT

Data Protection

Your personal information will be held and used by Huby Domestic Appliances Ltd and selected companies acting on our behalf. We may disclose your information to our service providers / service engineers to undertake the repair to your appliance and to provide us with relative technical information. We may also use your data for training and testing purposes. We may pass your data to any relevant regulator or dispute resolution provider. If you have given us permission, your details may also be used by us to market and promote other complimentary products, services and solutions. We and the third parties (if applicable) may contact you by mail, telephone or email. If you no longer want your data to be used by third parties or by us for marketing purposes and you have not already notified us please write to The Data Protection Controller, Unit 14 Enterprise Park Beverley East Yorkshire HU17 0JT

Governing Law and Statutory Rights

We will communicate in English and English Law will apply unless we have agreed otherwise with you. Nothing in these terms and conditions will reduce or affect your statutory rights; for further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.