I am writing to you today to let you know what I think about the engineer Nicky who came to do my repair today. He is such a credit to not only your company but to himself as a polite and professional young man. You don't often come across someone that as such high standards.
I hope that as the owner of Huby's you will let him know from me, that he should be proud of himself.
You are very lucky to have him working for you.