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*Based on standard price when booked by phone
Calls must be booked 5 days in advance
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All prices include VAT but do not include parts

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Appointment reminder the day before

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3-4 hour time slot allocation

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Request a courtesy call 30 mins before arrival

We are hiring! ( October 2018 )

As a busy domestic appliance engineering company based in Beverley, East Yorkshire a need has arisen an for  a experienced white goods domestic appliance engineer. 

Domestic Appliance Service Engineer

As a local family firm we pride ourselves on good customer service resulting in customer retention and word of mouth referrals.  Our engineers provide excellent technical services to our customers within our customer’s homes. 

Main Role Requirements

  • Maintaining contact with customers during the day, keeping them up to date with excepted arrival times.

  • Engaging the customer in their home, keeping them informed and updated while repairing, installing or integrating their product.
  • Maintaining contact with the customer service team in the office, ensuring daily developments are recorded via a smart phone.
  • Communicating with the Managing Director any concerns and health and safety issues.
  • Maintaining duty of care for customer and company property.
  • Seeking guidance from the customer service team for issues that directly impact on cost, customer service, or Company policy.  
  • Manage and maintain company property and/or product spares in-line with company best practice.
  • Plan routes to ensure customer service and cost effectiveness

Essential Skills

  • Full, clean UK driving licence

  • Experience in a customer service environment
  • Knowledge and awareness of Electrical or Electronic servicing
  • Experience in White Goods electrical fault finding, testing and repair
  • Gas Safe qualifications
  • Ability to work on your own and within a small team                          
  • Customer service skills
  • Ability to recognise basic health and safety issues and act accordingly
  • Physically fit to handle products correctly and safely

Desirable Skills

  • High level of customer service skills with the ability to act as an advocate for the Company

  • City & Guilds qualification or equivalent
  • Gas Safe Registered

In return the company provides an attractive salary,  fully equipped van and smart phone.  You will be required to travel to customer’s homes from home and/or the Company premises.

Salary

Annual salary:  £22000 - £25000

Job type

Permanent

Job status

Full Time

Apply now

Send your CV via email to service@hubys.com

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