The service that we received from your engineer was exceptional. His analysis of the problem was extremely thoughtful, with excellent explanations to us of how he was thinking.

Our washing machine turned out to be a tricky one to access and, when replacing brushes was proving difficult, he could very easily have given up and diagnosed the need for a new motor. Instead he was very persistent and in the end we, and he, were delighted when his determination paid off.

In addition to all of this he was also extremely thoughtful about not damaging floors and surfaces with tools and the movement of the washing machine. We could not have asked for a better experience and hope that this commendation will be passed on.

Anne and Richard Lidwell.

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